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Policies & Complaints
How to request your health records?
Records are mandated to be kept for a minimum of 7 years, or 5 years after the client turns 18, whichever period is longer, by law.
Please email clinician to request records.
Administration fee may apply.
How to File a Complaint
You will need to contact the Texas Behavioral Health Executive Council (BHEC)
1801 Congress Ave., Suite 7.300
Austin, TX 78701
Phone: (512) 305-7700
Toll-Free Investigations Line (24/7):
(800) 821-3205
https://bhec.texas.gov/contact-us/
To review the official Texas Code of Ethics and licensing rules:
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